FAQ

THE MOST COMMON QUESTIONS

Where are you based?

Currently, Bhibho does not have a physical store location; we are an e-commerce shop only. That being said, we do plan on opening subsidray barbershops were our stock will be listed.
Do you take custom orders?

Unfortunately, we do not take custom orders at this time.
How do I cancel an order?

Once you place your order, any refund will be in the form of store credit. As a small business, we are charged for refunds which hurts us. Please be sure you want to place an order before hitting the confirmation button! Thank you for understanding.
I have received the wrong item/s, what should I do?"

We sincerely apologize for the inconvenience. We do our best to make your shopping experience with Bhibho good! Please send us an email at info@bhibho.com with your order number, and we will fix our error at no additional cost to you.
Will my package arrive by a certain date?

To find more information about our shipping policy, please head over to http://www.bhibho.com/shipping-returns
I made a mistake in my shipping address, what do I do?"

Please reach out within 24 hours to correct an address error on info@bhibho.com. After your order has been shipped, we cannot change the address and are not responsible for misdirected packages. Please see our shipping policy for more infomation

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