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Bhibho aims to provide the highest standard of service to its customers. We have set clear standards of service and will review these regularly to ensure they are relevant and effective based on our premise that the customer is the most important element of our business.

Where customers have specific needs we will endeavour to provide our service in a way that accommodates these without reducing the customer service standards they have a right to expect. In order to achieve these objectives, Bhibho will:

  • Answer all correspondence within 5 working days.

  • Provide clear and concise information about our products and services in whatever medium is appropriate to our customers' needs.

Responses to complaints will be made within 5 working days. These responses will detail the results of the investigations and any actions to be undertaken to correct the complaint.


Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you. However, please note that we are not responsible for any use of your personal data in respect of third party websites that may be accessed via this site. You will, therefore, need to review the privacy policy of any third-party websites that you use.

Collection of Personal Information
When you use this site you may be asked for personally identifiable information such as your name, email address, company name (where relevant), telephone number etc. By giving us such information you consent to our using it in the manner described in this policy.

Cookie information, pages you have requested and your IP address may also be recorded by us and/or third parties from your browser. 

Use of Personal Information
We may use your information to process your service requests, provide access to privileged areas of the website, to administer contests and competitions, personalise your visit to our site and to enable us to review, develop and improve the products, services, and special offers we provide online. We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please ensure you click on the “unsubscribe” link or use other unsubscribe functionality we provide contained within such emails received from us. 

Disclosure of Personal Information
We may provide information about you to employees and agents of to administer any accounts, products and services provided to you by We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or acceptable use policy we may disclose your information to a relevant authority. Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 

We may create and access cookies (a piece of information like a “tag” which is stored on your computer and allows us to identify if you have visited the site before) on your PC. Third party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of other websites and interactive services. 

All account information is password protected. Where appropriate industry-standard SSL-encryption to protect data transmission. All security on our websites is treated seriously and reviewed by our security & abuse team on a regular basis. 


Policy Changes
Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.


Interested in stocking our products in your store? Please contact in on for more information. 


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